In this episode of the Exec Exchange podcast, host Piers Clark speaks with Callan Paske, the new General Manager for Customer and Community at TasWater, about what breakthrough performance means and why it matters. Callan outlines TasWater’s context as a utility formed from 29 councils, managing many assets across rural and regional Tasmania, and explains the shift from incremental improvement to bold, purposeful change. He describes ambitious targets, reduced fear of failure, and measurable gains in customer trust, staff engagement, and service and regulatory metrics, supported by clearer, more transparent communication. Callan shares a key example involving a trade waste incident affecting the River Derwent, where TasWater openly explained the cause, actions, and shared accountability, and offers advice to other utilities focused on senior leadership alignment and proactive decision making.
