"If its installed, it had better be working" – The Secret To Building a Resilient Utility with Rob Thompson, General Manager, OC San, California
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"If its installed, it had better be working" – The Secret To Building a Resilient Utility with Rob Thompson, General Manager, OC San, California

 Leadership and Resilience in Water Management: A Conversation with Rob Thompson

In this episode of the Exec Exchange, host Dr. Piers Clark interviews Rob Thompson, General Manager of OC San (Orange County Sanitation District). Rob discusses his 29-year journey in the organization, from his beginnings in operations to his current role as General Manager. He provides an in-depth look at OC San, including its size, service coverage, and strategic planning processes. Rob emphasizes the importance of resilience, proactive maintenance, and forward-thinking in managing one of the largest wastewater agencies in the U.S. Additionally, he highlights how OC San's board comprises a diverse group of appointed members and the significance of having a strategic plan that evolves with new challenges and technologies. The episode wraps up with Rob's advice to new professionals to 'do the right thing, be patient, and stay at it.'

00:00 Introduction to the Exec Exchange
00:27 Meet Rob Thompson: Career Journey
01:23 Overview of OC San
02:43 The OC San Board: Composition and Challenges
04:19 Building Resilience at OC San
07:08 Strategic Planning for the Future
12:32 Leadership and Accountability
14:12 Final Thoughts and Advice